Join me in London at Net Promoter Conference Sept 10-11

I’m delighted to announce that I’ll be keynoting at the Net Promoter conference in London on Sept. 10.

My session will be about “Customer-Centric Mastery” — focusing on the top three habits (organization behaviors) that drive competitive differentiation. More details here.

The speaker lineup is impressive:

  • Aisling Hassell – Head of Global Customer Experience, Airbnb
  • Sean Risebrow – Director of Customer Experience, News UK
  • Stefan Osthaus – Founder and CEO, experience5
  • Jill Dean CEO and co-founder, Brand Biology
  • Aimee Lucas – CCXP Customer Experience Transformist & VP, Temkin Group
  • Jean-Christophe Barland – Managing Director, BMS France
  • Richard Owen – Co-Author of Answering the Ultimate Question and CEO, Satmetrix
  • Brian Curry – Chief Product Officer, Satmetrix
  • Deb Eastman – Chief Customer Officer, Satmetrix

Learn more and register here. Hope to see you in London!

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