I’m delighted to announce that I’ll be keynoting at the Net Promoter conference in London on Sept. 10.
My session will be about “Customer-Centric Mastery” — focusing on the top three habits (organization behaviors) that drive competitive differentiation. More details here.
The speaker lineup is impressive:
- Aisling Hassell – Head of Global Customer Experience, Airbnb
- Sean Risebrow – Director of Customer Experience, News UK
- Stefan Osthaus – Founder and CEO, experience5
- Jill Dean – CEO and co-founder, Brand Biology
- Aimee Lucas – CCXP Customer Experience Transformist & VP, Temkin Group
- Jean-Christophe Barland – Managing Director, BMS France
- Richard Owen – Co-Author of Answering the Ultimate Question and CEO, Satmetrix
- Brian Curry – Chief Product Officer, Satmetrix
- Deb Eastman – Chief Customer Officer, Satmetrix
Learn more and register here. Hope to see you in London!