Press

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July 30, 2014
The 5 Habits of Highly Addictive Brands


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July 1, 2014
John E. Smith’s review of ‘Hooked On Customers’ by Bob Thompson


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June 24, 2014
Quality service, not low prices, creates loyalty


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June 9, 2014
Bob Thompson’s New Book “Hooked On Customers” Reveals Secrets of Leading Customer-Centric Companies


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June 3, 2014
Leadership and customer-centric habits drove Sprint’s dramatic turnaround


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June 3, 2014
Interview: Hooked On Customers

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May 28, 2014
Take a Tip from Bezos: Customers Always Need a Seat at the Table


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