Bob Thompson and five members of CustomerThink’s 2009 Editorial Board discuss 1) social media hype, 2) what is social CRM and 3) how businesses should get value from social media.
- Bill Band, Forrester Research
- Dick Lee, High-Yield Methods
- Bill Price, Driva Solutions
- Andy Rudin, Outside Technologies
- John Todor, The Whetstone Edge
Recorded on July 16, 2009.